Commissioners & Referrers

Flexible adult support designed around outcomes

Assured People Support works with local authorities, health partners, housing providers, social care teams and referrers to deliver flexible support for adults with mental health and neurodivergent support needs.

Our services are designed to help people build independence, reduce isolation, maintain tenancies, prevent escalation and participate safely in their communities.

Professional meeting
24h

Response Aim

100%

Safeguarding Focus

Goal

Outcome Reviews

Clear

Service Boundaries

Commissioned Pathways We Support

  • Short-term, goal-focused independence and recovery support
  • Supported living and accommodation-based support
  • Outreach and community-based support
  • Step-down support from hospital, crisis or higher-intensity provision
  • Support to prevent placement breakdown
  • Support to reduce isolation and improve community participation
  • Tenancy sustainment and daily living support
  • Flexible support that can increase or reduce in response to changing need

Why Work With Us?

  • Outcome-focused
  • Person-centred
  • Mental health aware
  • Neurodiversity-informed
  • Safeguarding-led
  • Flexible and responsive
  • Professionally recorded and reviewed
  • Delivered with compassion, consistency and accountability

Referral Process

1
Referral Enquiry
2
Needs Review
3
Risk & Outcomes
4
Support Planning
5
Service Start
6
Review
Service Brochure

Available through the APS document library and commissioner resource pack.

Referral Guide

Available through the APS document library and commissioner resource pack.

Quality Statement

Available through the APS document library and commissioner resource pack.

Safeguarding Overview

Available through the APS document library and commissioner resource pack.

Governance Dashboard

Clear, accountable and outcome-driven partnership

24h
Referral Response

Prompt acknowledgement for non-urgent enquiries.

100%
Safeguarding Focus

Staff practice built around escalation and accountability.

Review
Outcome Monitoring

Support reviewed against goals and changing needs.

Clear
Service Boundaries

Transparent scope for outreach and community support.

Service Brochure
For commissioners and professional referrers

Summarises pathways, outcomes and referral suitability.

Referral Guide
For referral preparation

Explains information needed to review support requests.

Quality Statement
For assurance review

Outlines safeguarding, recording and review commitments.

Safeguarding Overview
For partner confidence

Sets out reporting, escalation and professional boundaries.

Professional recording and review

Commissioners and referrers need confidence that support is accountable, proportionate and aligned with agreed outcomes. Our approach supports clear communication, meaningful review and appropriate escalation.

Plan
Support Planning

Needs, risks and outcomes considered before support begins.

Track
Progress Updates

Engagement, outcomes and changes can be communicated appropriately.

Risk
Escalation Routes

Concerns are identified, recorded and escalated through agreed routes.

Review
Outcome Review

Support can be adapted as needs change.